Returns and Refunds Policy

At 2kShopping, we prioritize your satisfaction with our gourmet selections; if your order arrives damaged or incorrect, we offer a hassle-free return or credit process within 7 days of delivery. Due to the perishable nature of our food products, we cannot accept returns on items that have been opened or consumed.

Return Process

• 1.
  Initiate a Request

  Contact our support team via email or the app within 7 days of receipt, providing your order number and photos of the items in question.

• 2.
  Review and Approval

  Our quality assurance team will review your request to ensure it meets our safety and hygiene standards for returns or refunds.

• 3.
  Packaging for Return

  If a physical return is required, place the unopened items back in their original shipping container with the provided prepaid shipping label.

• 4.
  Refund Processing

  Once we receive the items or approve your claim, a refund will be issued to your original payment method within 3 to 5 business days.